Questions
Clear answers before a live-data decision.
Search the questions below, or ask the Made team about your workflow.
What would you like to know?
What does Veil protect?
Veil helps protect names, contact details, addresses and personal account references in supported business workflows. We confirm the information your workflow needs to protect during the pilot.
Will the AI still give useful answers?
That is the aim: keep the facts needed for the task while protecting personal details. Your pilot checks both the protection and the usefulness of the answers. No system catches every detail, so reviewing your own examples matters.
Can personal information stay within our organisation?
A private setup can be assessed when you need more control over where information is handled. It is currently a limited pilot option and does not include the full managed dashboard. We confirm suitability and scope with you first.
Can we keep our preferred AI service?
Veil is designed to give you flexibility in your choice of AI service. We check compatibility with your chosen service and workflow during the pilot.
Does Veil improve as we use it?
Veil can reuse verified protections for familiar information, reducing repeated work. You can review what it has learned. New or changed information still needs checking.
Will it slow down our team?
New information can take longer to check than familiar information. We measure waiting time in your pilot and help you decide whether it fits the way your team works.
What happens if a check cannot be completed?
The supported protection process stops the request when a required check cannot be completed. We test these situations with you before using live information.
Who can see the original information?
Authorised administrators can view retained originals. These views are recorded, so you can review who accessed them. You decide who should have that responsibility.
How long is information kept?
Saved identity records remain until manually deleted. Request history and access records expire after 30 days. Deleting an identity record also removes associated retained data. Website enquiries expire after 90 days.
Is our information kept in Australia?
Not automatically. Made AI is an Australian business, but the managed service and your chosen AI provider may process information overseas. We review processing locations with you before activation. Veil does not certify compliance.
What does the pilot include?
A 30-day pilot for one agreed workflow, a setup workshop, representative examples and a review of protection, answer quality, waiting time and cost. We agree scope, budget and written terms before starting.
Do I need a credit card to enquire?
No. We review your enquiry and agree the next step with you. There is no automatic subscription or payment.
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Start with evidence
One workflow. A clear decision.
Bring the use case. We’ll help you test what gets protected, what stays useful and what it costs.